Refund policy

Giftivax
Last Updated: 01/03/2026
Website: www.giftivax.com

At Giftivax, every piece of jewelry is crafted with care and made specifically for you. Because of the personalized and made-to-order nature of our products, we maintain the following refund policy.

💎 Made-to-Order Policy – No General Refunds

All Giftivax products are custom-made after an order is placed.

For this reason:

  • All sales are considered final.
  • Orders cannot be canceled once payment is received and production begins.
  • We do not offer refunds for change of mind or buyer’s remorse.

By completing a purchase on www.giftivax.com, you acknowledge and agree to this policy.

🚫 Non-Refundable Situations

Refunds will not be issued for:

  • Incorrect size selection
  • Spelling or personalization errors submitted by the customer
  • Delays caused by shipping carriers
  • Incorrect or incomplete shipping address provided at checkout
  • Refusal to accept delivery

Please review your order carefully before confirming your purchase.

🛠 Damaged or Defective Items

Your satisfaction is important to us.

If your item arrives:

  • Damaged
  • Defective
  • Incorrect (wrong item received)

You must contact us within 7 days of delivery at:

📧 giftivax@gmail.com

Please include:

  • Your order number
  • Clear photos of the issue

If the issue is verified, we will provide a replacement at no additional cost.

⚖ Exceptional Circumstances

We understand that rare and exceptional situations may occur.

If you believe your case requires special consideration, please contact our support team. While refunds are not guaranteed, we will review each request individually and aim to provide a fair resolution where appropriate.

All refund decisions are made at the sole discretion of Giftivax.

🔄 Policy Updates

Giftivax reserves the right to update or modify this Refund Policy at any time without prior notice. The version in effect at the time of your purchase will apply to your order.

🤍 Our Commitment

Giftivax is committed to delivering high-quality, meaningful jewelry designed to celebrate life’s most special moments. We appreciate your understanding of our made-to-order process and thank you for choosing us.

For any questions, please contact:

Giftivax
📧 giftivax@gmail.com
🌐 www.giftivax.com